Kenly 95 Petro
Service Writer
Kenly, North Carolina•Full-time
$14 hourly
$14 hourly
About the Job
Kenly 95 Petro Travel Center | Full-Time | Evening Shift.
Kenly 95 Petro TA Service Center is hiring a Diesel Service Advisor / Service Writer to join our fast-paced, high-volume shop. This role is perfect for customer-focused professionals who enjoy problem-solving, coordinating repairs, and delivering excellent service to truck drivers, fleet operators, and commercial vehicle customers.
As a Service Advisor, you are the key link between our customers and diesel technicians, ensuring clear communication, accurate documentation, and a smooth service experience from start to finish.
Responsibilities:
- Greet and assist customers professionally, assessing their service needs.
- Accurately document repair orders and service requests.
- Communicate with technicians to coordinate repairs, maintenance, and schedules.
- Provide clear, timely updates to customers on repair status, timelines, and costs.
- Recommend additional services based on vehicle condition and customer needs.
- Maintain detailed service records and ensure accurate documentation in management systems.
- Support shop workflow to maximize efficiency and customer satisfaction.
- Deliver consistent, high-quality service that builds trust and repeat business.
Qualifications:
- Strong customer service and communication skills.
- Organized, detail-oriented, and able to handle multiple priorities.
- Comfortable working in a busy, high-volume diesel service environment.
- Professional, positive attitude with a strong work ethic.
- Ability to think quickly and solve problems effectively.
- Comfortable using computers and service management software.
- Previous experience as a Service Advisor, Diesel Service Writer, Automotive Advisor, or Customer Service Representative is a plus but not required.
Compensation & Benefits:
- Competitive pay and benefits.
- Employee discounts on meals, merchandise, and more.
- Career advancement opportunities within Kenly 95 Petro.
- Supportive, team-oriented work environment.
- Stable, full-time employment with a nationally recognized travel center.
Why Kenly 95 Petro?
Kenly 95 Petro is one of the largest travel centers in the country, serving professional drivers and travelers 24/7. We pride ourselves on supporting employees, investing in growth, and delivering exceptional customer service every day. Join us and be part of a team that keeps America moving. Our Company is family-owned and operated since 1964! Kenly 95 is committed to providing a safe work environment. We require a pre-employment drug test and background check as well as random drug testing for employees. This is an on-site position and not remote. Iowa 80 is unable to sponsor a Visa.
About Kenly 95 Petro
THE KENLY 95 TRUCKSTOP WAS FOUNDED IN 1980 JUST OUTSIDE OF KENLY, NORTH CAROLINA ALONG INTERSTATE 95.Land was purchased in 1973 with intentions of starting to build the next year.As a result of the oil embargo of 1973-1974, funds were tight and construction was delayed until 1979. Once construction began, it moved quickly. The doors were opened to the public on May 5, 1980 as Truck land Truckstop. The Truckstop included a small store, sit-down restaurant, and diesel fuel islands.Two years later, in 1982, the company became a franchisee of Truckstop's of America. Now operating under the name Truckstop's of America, the Truckstop had the opportunity to associate with a nationally recognized name.Through the years, there have been many different expansion projects at Kenly 95. In 1990, a convenience store was built adjacent to the main building.The next major expansion was in 1993. Two new buildings were built to change the location of the diesel islands away from the main building. There was also an addition of a four-bay mechanic shop. In 1994, The Country Pride Restaurant was remodeled.Another remodel was completed in 1998, adding more private showers and renovating the restrooms. Fast food also came to the Truckstop in 1998 when Wendy’s was added.In 2004, the Truckstop was purchased by Iowa 80 Group and was named Kenly 95 Truckstop. A large expansion and remodel started in early 2009 and was completed in 2010.On July 1, 2010, Kenly 95 became a Petro franchise and boasts the driver favorite Iron Skillet Restaurant.In 2012, Caribou Coffee and Dairy Queen joined the Kenly 95 Food Court. This same year, Kenly 95 held their 1st Annual East Coast Trucker’s Jamboree, a three-day festival celebrating trucking.Taco Bell / Pizza Hut Express were added to our food court in Spring 2016.Kenly 95 expanded again with the addition of a large Super Truck Showroom in late 2016. The new trucking-related retail area added 23,000 square feet to the building’s footprint, making it the largest Truckstop on the East Coast.The TA Truck Service Center was rebuilt in the summer of 2019, featuring 6 bays, air conditioning, and covering 30,900 square feet.The most recent expansion in 2024 brought an extra 12,315 square feet to the food court area. Kenly 95 also added 16 EV chargers and 18 RV/trailer parking spots. Stay tuned for what additions are coming to the food court!