Kenly 95 Petro
Service Advisor
Kenly, North Carolina•Full-time
$14 hourly
$14 hourly
About the Job
Kenly 95 Petro Travel Center | Full-Time | Evening Shift
Kenly 95 Petro TA Service Center is hiring a Diesel Service Advisor / Service Writer to join our fast-paced, high-volume shop. This role is perfect for customer-focused professionals who enjoy problem-solving, coordinating repairs, and delivering excellent service to truck drivers, fleet operators, and commercial vehicle customers.
As a Service Advisor, you are the key link between our customers and diesel technicians, ensuring clear communication, accurate documentation, and a smooth service experience from start to finish.
Requirements
Responsibilities:
- Greet and assist customers professionally, assessing their service needs.
- Accurately document repair orders and service requests.
- Communicate with technicians to coordinate repairs, maintenance, and schedules.
- Provide clear, timely updates to customers on repair status, timelines, and costs.
- Recommend additional services based on vehicle condition and customer needs.
- Maintain detailed service records and ensure accurate documentation in management systems.
- Support shop workflow to maximize efficiency and customer satisfaction.
- Deliver consistent, high-quality service that builds trust and repeat business.
Qualifications:
- Strong customer service and communication skills.
- Organized, detail-oriented, and able to handle multiple priorities.
- Comfortable working in a busy, high-volume diesel service environment.
- Professional, positive attitude with a strong work ethic.
- Ability to think quickly and solve problems effectively.
- Comfortable using computers and service management software.
- Previous experience as a Service Advisor, Diesel Service Writer, Automotive Advisor, or Customer Service Representative is a plus but not required.
Compensation & Benefits:
- Competitive pay and benefits.
- Employee discounts on meals, merchandise, and more.
- Career advancement opportunities within Kenly 95 Petro.
- Supportive, team-oriented work environment.
- Stable, full-time employment with a nationally recognized travel center.
Why Kenly 95 Petro?
Kenly 95 Petro is one of the largest travel centers in the country, serving professional drivers and travelers 24/7. We pride ourselves on supporting employees, investing in growth, and delivering exceptional customer service every day. Join us and be part of a team that keeps America moving.
Our Company is family-owned and operated since 1964! Kenly 95 is committed to providing a safe work environment. We require a pre-employment drug test and background check as well as random drug testing for employees. This is an on-site position and not remote. Iowa 80 is unable to sponsor a Visa.